退款政策

Shipping & Refund Policy

We are a small independent record shop, and we do our best to process every order as quickly as possible. However, before placing an order, please read this policy carefully so that you understand our terms.

Order Acceptance

We accept orders 24 hours a day, 7 days a week.

Processing & Delivery Times

Due to high demand, order processing and delivery may take longer than usual. We ask for your patience and understanding.
Please also note that responses to order‑related inquiries may take more than a week.

Cancellations

Once purchased, limited‑edition or high‑demand items cannot be cancelled for any reason. For other items, we may consider a cancellation request only if the order has not yet been processed – but we reserve the right to refuse any cancellation.

 

International Shipping

We ship worldwide. All international orders are subject to customs duties, taxes, and import fees, which are the sole responsibility of the buyer.

 

Inspection & Vinyl Defects

Before shipping, we thoroughly inspect every item for visible physical damage.
However, we do not test records for needle skipping, playback defects, or any audio‑related issues. For this reason, we cannot accept returns or exchanges based on the sound quality or performance of the vinyl.

 

Damage or Loss in Transit

Once your order has been handed over to the shipping carrier, we are no longer responsible for any damage, loss, or delay that may occur during transit. If your package arrives damaged or goes missing, please contact the carrier directly to file a claim. We are happy to provide shipping documentation to assist you with that process.

 

Returns & Refunds

All sales are final. We do not accept returns or exchanges, except in the rare case where we have shipped the wrong item. If that happens, please contact us within 7 days of receiving your order. We do not offer refunds for change of mind, nor for any issues related to vinyl playback quality.

 

EU 14-Day Cooling-Off Period 

Notwithstanding the foregoing, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

 

Contact Us

If you have any questions, please email us at info@abraxasrecordshk.com. We appreciate your support and understanding – thank you for shopping with our small shop!